SmallBizGenius Analysis
Shapermint is a popular online retailer specializing in shapewear, bras, and other undergarments. While customers generally praise the comfort and quality of the products, issues with shipping, sizing inconsistencies, and subscription practices are frequently mentioned.
Category Breakdown
Scores based on analysis of 276 recent reviews
Product Quality & Comfort
8.5/10Many reviewers praise the comfort, softness, and overall quality of Shapermint's products, especially their bras and shapewear. Customers frequently mention the comfortable fit and how the garments provide shaping without feeling restrictive, as one reviewer stated, "These products are well made and very comfortable."
42 reviews mention thisSizing Issues
4.0/10A significant number of reviewers report inconsistencies in sizing, leading to fit problems and the need for returns or exchanges. Some mention that different styles within the same size range fit differently, as one reviewer noted, "Sizing isn't right,support isn't there and the band immediately rolls up."
25 reviews mention thisShipping & Delivery
5.0/10Several customers express dissatisfaction with shipping times, often citing that items ship from overseas (China), resulting in longer delivery periods. Some reviewers also mention issues with incorrect shipping addresses or lack of tracking visibility, with one reviewer stating, "The shipping time sucks. If I would have known it was coming from out of the country (China) I definitely would have bought another similar brand."
18 reviews mention thisCustomer Service
6.5/10Customer service experiences are mixed, with some reviewers praising quick responses and helpful assistance, while others report difficulty reaching a live person or delays in resolving issues. Some customers also mention frustration with return processes and fees, as one reviewer noted, "You have good customer service. Quick response and actions on requests and inquiries."
15 reviews mention thisSubscription Practices
3.0/10A recurring complaint involves unexpected subscription charges and difficulties in canceling memberships. Some reviewers claim they were automatically enrolled in a club without their explicit consent and struggled to get the charges removed, with one reviewer stating, "Beware… they automatically set you up for a subscription & charge you monthly. You CANNOT talk to anyone there to get it taken off."
10 reviews mention thisWebsite & Ordering Experience
7.8/10Many reviewers find the Shapermint website easy to navigate and the ordering process straightforward. They appreciate the clear product descriptions and helpful sizing guides, though some caution about accidentally adding unwanted items to their cart, as one reviewer mentioned, "Easy website to navigate, so many great options, easily found what I was looking for."
12 reviews mention thisPros & Cons
What Customers Love
"I love the product so comfortable, great soft fabric and a speedie delivery"
"Excellent choices, accurate sizing recommendations. I got the shorts/upper body shaper and it has great smoothing without feeling like I’m in a straight jacket."
"I love how easy it is to shop with the Shapermint app. It's simple to find the products I need."
"What made my experience great was how easily I found what I wanted and how easy you make it to make sure we get the right size."
"Customer service was awesome, I needed a replacement and it was so easy to get it."
Common Complaints
"Ordered same size but different product style from prior order. Inconsistent sizing between styles."
"I absolutely love the bras I bought but... The shipping time sucks. If I would have known it was coming from out of the country (China) I definitely would have bought another similar brand that is her..."
"I ordered products as one off no other add ons. However I then saw there were other charges going onto my credit card. It seems they take it upon themselves to subscribe you to their 'club'"
"Not happy that I am not allowed to return these items. Had I known that, I would have ordered from somewhere else, and not this place."
"Love the product, but I'm disappointed in the Customer Service (I'm still waiting for them to get back to me & it's been a few weeks)!"
Common Questions About Shapermint
Answers derived from customer review patterns
Is Shapermint legit and trustworthy?
Overall, Shapermint appears to be a legitimate company, but potential customers should be aware of some recurring issues. Many reviewers praise the quality and comfort of the products, suggesting that the company delivers on its core promises. However, a significant number of customers have reported problems with sizing inconsistencies, unexpected subscription charges, and difficulties with customer service. While many have positive experiences, it's important to carefully review the terms and conditions and monitor your account for any unexpected charges.
Based on 45 reviewsDoes Shapermint have good customer service?
Customer service experiences with Shapermint appear to be mixed. Some reviewers praise the quick and helpful responses they received when addressing issues like replacements or returns. However, a significant number of customers report difficulties reaching a live person or experiencing delays in getting their concerns resolved. These negative experiences often involve issues with subscriptions, returns, or shipping problems, suggesting that customer service responsiveness can be inconsistent.
Based on 25 reviewsIs Shapermint worth it for small business?
Whether Shapermint is worth it for small businesses depends on their specific needs and risk tolerance. The company offers a wide range of shapewear and undergarments that are generally praised for comfort and quality, making them potentially attractive to customers. However, the reported issues with sizing inconsistencies, shipping delays, and subscription practices could lead to customer dissatisfaction and increased return rates. Small businesses should carefully weigh the potential benefits against these risks before partnering with Shapermint.
Based on 20 reviewsWhat is Shapermint's return policy like?
Shapermint's return policy has received mixed feedback from customers. While some reviewers report a seamless return/exchange process, others express frustration with the policy's limitations and associated fees. Some customers were not allowed to return certain items, while others were charged restocking or handling fees for returns. It is important to carefully review the return policy on Shapermint's website before making a purchase to understand the specific terms and conditions.
Based on 15 reviewsWhy am I being charged for a Shapermint subscription?
Several reviewers have reported being unexpectedly charged for a Shapermint subscription, often without their explicit consent. This typically occurs when customers are automatically enrolled in a "club" or membership program during the checkout process. Canceling these subscriptions can be difficult, and some customers have struggled to get the charges removed. It's crucial to carefully review your order details and account information to ensure you are not inadvertently signed up for a subscription.
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